Returns Policy

You have up to 15 days from reception of your order to exchange your item.

When making exchanges and returns, please bear in mind that:

  • Any items returned must be in the same condition in which you received them.
  • When we receive your package, we will inspect the condition of the items before proceeding to exchange or return these items.

Process:

Pack the items securely, in the original packaging if possible.

Fill out the ‘Return Form’. You can find either to My Orders in the My Account section or if you click here.

  1. Voucher
    After your request has been processed, you will receive a gift voucher via e-mail. The voucher will correspond to the total amount of your initial purchase. You have 365 days to spend the full amount of the voucher. If you do not spend the full amount of your gift voucher, you can use it for your next purchase.
  2. Product Exchange
    You are liable to make changes to the same or another product in any BADILA store with your product and proof of purchase.
    You can also make changes to the same or another product through our online store. Make your changes online by sending your parcel back to the company. Your package inside should contain a. The returning product b. The return form enclosed, filled with the required information and c. your receipt.
    To save your exchange product, you must make a new order following the same procedure as when placing a normal order, selecting ”Cash upon Delivery” as the payment method while in the ”Comment” section write the word ”Change”. Please note that the final payable amount will not show automatically, as it changes when the order & return is processed by the accounting department.
  3. Full refund
    In case of full refund, you will receive the full amount of your purchase within 14 business days from the day we will receive the items back.

If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.

Please note that the postage expenses will be reimbursed after the items are reimbursed.

The return package must be delivered to the following address:

E. MPANTILAS A.E.
60 Monemvasias Str. N.Filadelfeia, Athens,143 41
+30 210 2520366